Delivery & Returns
Standard Delivery £4.50
Next Day Courier Delivery £8.50
All shipping charges are kept to a minimum and are done at cost and packed to arrive in perfect condition.
As we produce many of our items in our studio, often items are made to order, please allow up to 7 days for delivery, we will always be in contact if there is a delay.
Please note that if you are adding an inscription, due to their hand painted nature and firing they make take a few days more to arrive, we will contact you immediately if we anticipate any delay but we always do our best to get your items to you as soon as possible.
UK address delivery time: Smaller parcels are sent using the Royal Mail, larger or heavier parcels are dispatched using DPD, on a 48-hour service.
If no one is in they will leave a card to rearrange delivery or to collect from your local post office. Highlands & Islands addresses normally take 3 to 4 working days to arrive.
An email will be sent to you when your order is despatched letting you know when it ought to arrive at the delivery address.
Signed for & Special Delivery instructions:
Most large or heavy parcels are sent by courier with a signature required. If you are not in when the courier tries to deliver, they will leave an instruction card on how to get your parcel redelivered or collect from your local post office.
For a seamless delivery please give us any extra information when ordering in the ‘comments & questions box’ when you checkout we can then add this detail to your parcel for our couriers.
This could be if your address is difficult to find, if you are going to be out requesting leaving your parcel with a neighbour, or if out leaving the parcel in a special place instead of signature (please note we cannot be held responsible for loss of a parcel if you opt for no signature to be taken, and it is at the discretion of the delivery driver whether they will leave a parcel without a delivery signature).
Local Studio Collection:
Our studio/shop is open 6 days a week, so if you are local you may want to simply drop in to collect your item.